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MARKETING & SALES
Customer Perception Surveys
So you are serious about making cultural change in your business. Start by
revealing to everyone your customers' true perceptions of your company's
service. "I didn't realise that they wanted it done that way."
"We realise now we were always trying to do the right things rather
than doing things right." Everyone suddenly feels confronted when they
realise that the money's made in the market place and not in the company
and that, without customers, they have no job! This is a process guaranteed
to generate heated discussion on what can and should be done to lift the
game.
Quick Response
Quick response is the principle strategy employed by the world's leading
companies to improve operational performance. Through a systematic attack
on response time, systems are simplified, wastes are eliminated,
inventories and costs are reduced, lead times get shorter and service gets
better. Everyone wins! Optim fast tracks the process by teaching how it is
done through our Blitzing The Value Stream process which leads you straight
to the areas of highest opportunity. Then we give your people the tools and
skills to slash the time and rearrange themselves into customer-focused
work groups.
Supply Chain Partnerships
The supply chain is only as strong as its weakest link. By putting supplier
and customer process improvement teams together, truly formidable
partnerships can be formed. The expertise of all parties in the chain is
coupled to jointly devise product development, production and distribution
strategies that are mutually profitable and long lasting. Optim has the
expertise to assemble and project manage such high performance joint
ventures with your external partners.
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Optim Pty. Ltd
Suite 3, 5-7 Chandler Rd
Boronia VIC 3155
Tel: +61 3 97620043 Fax: +61 3 97620071
Email: info@optim.com.au
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